Canadian Rental Service

Collins to provide global support at LiuGong

By LiuGong Construction Machinery   


collins_smallMarch 28, 2012 – LiuGong Construction Machinery has announced the promotion of Dan Collins to deputy general manager of global after-sales support.  In this new position, Collins will be responsible for spearheading all of LiuGong’s global after-sales support efforts to ensure customer satisfaction.

According to Collins, “LiuGong understands that to become a market
leader, the company must consistently invest in a second-to-none parts
and service program to maximize equipment uptime, making LiuGong
machines as profitable as possible on the jobsite.  The equipment
business is a very competitive one and LiuGong is committed to their
goal of becoming one of the top 10 equipment manufacturers in the world
by 2015, not only by building an excellent product, but also by offering
the aftermarket sales support that is so critical to its customers.”

Consistent with LiuGong’s hiring practices in North America, the company
has sought out an experienced construction industry veteran for this
newly created position. Collins has more than 26 years of
experience in the equipment business. His tenure includes working for
some well-established brands including Caterpillar, Kobelco and Case New
Holland. Twelve of his 26 years in the industry were spent on
the dealer level. Some of the key experience Collins brings to LiuGong comes
from his start as a parts counter representative through his positions
as parts manager, service manager, rental manager, warranty manager and vice-president of operations. The after-sales support knowledge on all
levels of the construction business has helped Collins thus far in his prior
position as LiuGong’s director of global support and paved the way to
his promotion into the deputy general manager position.

“Dan is a tremendous asset to LiuGong’s team of experienced, dedicated
staff members,” states Fred Ridenour, general manager of business operations for LiuGong North America.  “He travels between the U.S. and
China to ensure that LiuGong continues to provide superior customer
service and support after the sale to LiuGong equipment owners around
the world, including North America.”
Collins splits his time between LiuGong’s centrally located North
American headquarters in Houston, Texas, and LiuGong’s corporate headquarters in Liuzhou, China. He frequently visits LiuGong’s 10
subsidiary locations and their parts depots around the world to gain
further feedback and input about ways LiuGong can expand their current
after the sale support programs. Collins resides in Katy, Texas, with his
wife and two daughters.

LiuGong Construction Machinery has been producing high quality
construction equipment for more than 50 years and is growing throughout
the world, producing more than 50,000 wheel loaders a year. LiuGong
currently offers wheel loaders, excavators, mini-excavators, backhoe
loaders, skid-steer loaders and vibratory soil compactors to the North
American Market. Beyond their substantial and ever-growing dealer
network and product line, LiuGong North America is a member of AED, AEM
and NUCA.


Related links
LiuGong Construction Machinery

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