When Blake Menning heard his company’s name called out at the Canadian Rental Association’s recent annual general meeting, he wasn’t sure he had heard correctly.

Harrigan Rentals, only 52 years young this year, has had quite a history. It’s one of British Columbia’s oldest family owned-and-operated rental firms and it was founded by Jim Harrigan.

What do you do when you’ve already founded 15 local and national businesses throughout your career — many of them rental-related — and generated hundreds of millions in sales?

Chris Clark has been an entrepreneur for as long as he can remember. He started his own lawn care company in 2000, calling it Peaks and Valleys Landscaping.

He hasn’t been in the rental industry as long as some “old-timers,” but Mike Maltby has had his hands in the Canadian Rental Association for more than a decade. Starting in early 2018, the 35-year-old will take on a one-year term to become the next president of the association.

According to Warren Carriere, once you get rentals in your blood, it’s really tough to change industries. Despite starting out on a career path in social work, Carriere found himself bitten by the rental bug more than 14 years ago.

When Troy Gray was a young teenager, his family owned a grocery store. Growing up, he always knew he could eventually take over the family business if he wanted to. But that type of career simply never appealed to him. He was looking for something different — something that spoke to and excited him.

They come from all walks of life and all levels of education – young men and women who found themselves in the rental industry one way or another. Many were raised in it, but many others discovered something special when they joined a store, often not knowing anything about the business they were getting into.

Getting ‘em up and down, that’s what we do here,” says Victor Moffat, general manager of AGF Access’ central division. It’s a simple proposition, but the challenge of providing engineered access solutions is complex enough that AGF Access Group has grown across the country with its wide variety of solutions and deep well of expertise.

It’s been less than a year since Matt Brun left a career in the insulation business to open Shediac Rentals and Sales, but he already knows it was a good choice. “I just love my job,” he says. “I’ve been in attics doing insulation, and it can be the worst.

As we head into summer and activity at our rental operations shifts into high gear the staff and volunteer leaders of the Canadian Rental Association begin to regroup and plan for the upcoming year. With trade show season behind us for another year, we can all begin to look ahead.

April 19, 2018 - About 35 members and guests attended the Canadian Rental Association - Ontario division meeting on April 18th in Brantford.

According to the American Express Global Customer Service Barometer, customers will tell an average of nine people about good experiences and nearly twice as many (16 people) about poor ones.  

I want to start this column by thanking those of you reading this that have made the choice to become members of the Canadian Rental Association. Our association is strong because of members like you who make the choice to join us. 

March 12, 2018 - The sun shone brightly as the Canadian Rental Association (CRA) hosted its annual Prairie Regional Trade Show in Edmonton, AB on March 9th & 10th.

March 1, 2018 - This year’s Canadian Rental Association (CRA) Atlantic regional trade show was held in Moncton, NB on February 9th & 10th.

Most of us have an idea where we want to get to. Some even have a generic mission statement that reads something like “XYZ Rentals strives to become the best rental company in our market.” But how many of us have taken the time to think through appropriate measures that will allow us to measure where we are, and how far we have come? Vision statements were all the rage in every business a while back.

Change.  If you’re not familiar with that word, I’m sure a quick Google search should give you plenty of funny memes (or inspirational quotes, if that’s your thing), so I won’t bother adding one here.

Jill Holtsman of Hub City Displays and Event Rentals in Saskatoon, Sask., has been elected Region 10 director on the 2018 American Rental Association board. She replaces James Morden of Rentshop in Allliston, Ont., who steps down after serving in the position for three years. 

Nov. 16, 2017 - The final CRA Ontario meeting of 2017 was graced with some new faces among the old at the Wacker Neuson facility in Mississauga, Ont., yesterday. Representatives from Hertz, Home Depot and an online rental provider rounded out the group of about 50 attendees.

This is my last article for Canadian Rental Service magazine and I am proud to say I kept the tradition of keeping Patrick up all night wondering if I would make the deadline. I would like to thank Patrick for his patience. [Never lost a wink. - ed.] I would like to thank all the members both regular and associate for making this a wonderful ride.

June 8, 2018 -  Brokk has announced the launch of Brokk SmartConcept, a set of technological features that offer improvements in power management, reliability, maintainability and ergonomics. Included with the four new next generationBrokk remote-controlled demolition machines —launched at INTERMAT Paris 2018 — the technology greatly enhances the capabilities of these innovative machines. SmartConcept consists of three features — SmartPower™, SmartDesign™ and SmartRemote™ — and represents a leap forward in performance and uptime.

May 23, 2018 - John Deere Power Systems (JDPS) has announced a change to its senior management team in response to the planned retirement of John Piasecki, Director of Worldwide Marketing, Sales & Customer Support. Piasecki will be succeeded by David Hoffman, who has been in the position of Director of Customer & Product Support for John Deere Tractors.

May 17, 2018 - BOMAG Americas, Inc. is pleased to announce and welcome Matt Cadnum as Vice President of Sales & Marketing. Matt will be responsible for the strategic sales leadership and support of BOMAG’s dealer and rental channel partners, marketing, product management and cultivating new business development growth opportunities.

Lay the groundwork for profits with these innovative compaction products.

Concrete drilling projects can cover one mile to a hundred, and a few holes to thousands. But before choosing a drill based on the clear facts, you’ll need to hammer into the details, which could reveal that bigger isn’t always better, less could be more and working smarter not harder goes a long way.

May 15, 2018 - Following Terex Corporation’s release of its first quarter 2018 results, Terex Aerial Work Platforms (AWP) is pleased to share these, along with its segment-specific results.

May 10, 2018 - JCB announced that its 512-56 Loadall telescopic handler is now available with a 74 hp JCB EcoMAX engine, making it the world’s first 12,000 lb telehandler that requires no diesel particulate filter (DPF), no diesel engine fluid (DEF) and no other engine aftertreatment.

May 10, 2018 - CB is bringing production of the popular 505-20TC Loadall compact telescopic handler to its North American headquarters and manufacturing facility near Savannah, Georgia. Installation of the new production line has begun, with full-rate production planned for September.

May 9, 2018 - – Multiquip, a manufacturer and supplier of products and equipment solutions, has entered into an agreement with EchoBarrier to distribute their best-in-class sound barriers in the United States, Canada and Mexico.

May 3, 2018 - HTC – the innovator in floor grinding – is now adding an entirely new DURATIQ 5 to its award-winning DURATIQ line of grinders.

May 1, 2018 - Heavy-duty cutting, impressively durable design, easy starts and comfortable handling – all in one easy-to-handle package, guaranteeing efficiency and increased performance.

May 24, 2018 - Aecon Group Inc. was informed Thursday that the Governor in Council has issued an order under the Investment Canada Act directing CCCC International Holding Limited ("CCCI") not to implement its proposed acquisition of Aecon. As a result, the Arrangement between Aecon and CCCI will not proceed.

In its latest five-year forecast, the American Rental Association (ARA) projects U.S. equipment and event rental industry revenue to grow consistently on an annual basis, resulting in total revenue of $64.1 billion in 2022. In Canada, the forecast calls for equipment and event rental revenue to total $5.4 billion in 2018 and grow each year to reach $6.3 billion in 2022. The construction rental revenue forecast for Canada is for $4.3 billion in 2018, up 4.7 percent, with growth rates of 4.2 percent in 2019, 5.3 percent in 2020, 4.7 percent in 2021 and 3 percent in 2022.

The courts are getting serious! In a highly anticipated decision, the Honourable Pierre Dupras of the court of Quebec’s criminal and penal division found Sylvain Fournier, the owner and president of S. Fournier Excavation, guilty of manslaughter. Fournier is the first person in Canada to be convicted of manslaughter for failing to ensure health and safety regulations were followed.

What on earth does networking have to do with customer service? Well, everything! Once you have a solid reputation for exceptional customer service, it’s good to get the word out as much as you can and networking is a great way to achieve this.

Some guy drove a van through a crowd of pedestrians in Toronto the other day, killing 10 and injuring another 15. I suppose it’s a sign of the times that it actually comes as a relief that there was apparently no terror motive. Early accounts suggest the driver was simply a socially maladjusted person, potentially with mental/emotional health issues and probably a death wish.

Apr. 26, 2018 - As companies introduce connected technologies into the workplace and on the jobsite, they increase the risk of cyber attacks.

This topic is one that creates challenges in many workplaces: when wearing personal protective equipment interferes with one’s religious beliefs.

If you read the last newsletter, you saw we focused on preparing yourself as a leader to be ready to lead your team by getting back to the basics.

There was a member of provincial parliament (as we call them here in Ontario) being interviewed on the radio today talking up the Progressive Conservative’s plans ahead of the election we have coming in May. He said the Tories are going save the government a boatload of money by finding efficiencies. Sounds good.

Apr. 9, 2018 - The Association of Equipment Manufacturers (AEM) has elected John D. Lagemann, Senior Vice President Sales & Marketing–Regions 3 & 4, Deere & Co., as the new AEM 2018 Vice Chair.

On Dec. 24, 2009, there was a catastrophic event that ultimately led to changes to the health and safety framework in Ontario. Six workers, including the supervisor, were on the 14th floor of a high-rise apartment building. At approximately 4:30 p.m., the site supervisor climbed onto the swing stage to descend to ground level.

It was the beginning of the season in 1959 when Vince Lombardi took over as head coach of the NFL’s Green Bay Packers football team. They had won only two games the year before and were considered the laughingstock of the league. What Vince did in the next nine years would become known as one of the greatest feats in football, ever.

May 17, 2018 - Fast, precise and global communication with the equipment manufacturer is key for customers to get the very best out of their investment. In order to get closer to the customer, ALLU is proud to announce the launch of its own ALLU Mobile Application at Intermat.

May 7, 2018 - Point of Rental Software’s worldwide team has added Josh Nickell as its Director of Global Strategy. The former CEO of Nickell Rental will join the company in May, continuing a 20-year career in the rental industry after selling his company to Sunbelt Rentals.

May 3, 2018 - Charter Software has announced the addition of new ASPEN Multi-Currency Exchange Rate plug-in to the ASPEN Business Management System.  

March 14, 2018 - Early bird registration is now open for Point of Rental’s 2018 International Conference.

March 8, 2018 - Point of Rental introduces eSign Counter, which makes it easy and affordable to collect electronic signatures on rental contracts, agreements, and other documents at any rental counter.

February 28, 2018 - RentMaster rental software is available in 4 different editions, each one offering extra set of features for particular type of rental/event planning businesses or rental operations.

January 25, 2018 - Point of Rental Expert and Elite are now integrated with Moneris, Canada’s leading payment processing service.

January 11, 2018 - Customers using Point of Rental will be in position to play an even bigger role in the software’s future.

November 21, 2017 - : Charter Software Inc. announced this week that CNH Case New Holland has certified the new CSPS (Common Spare Parts System) integration in their ASPEN Business Management System.

Get more out of your most precious commodity – data – with these tools.

October 10, 2017 - Lisa Wessinger, fresh from NES and United Rentals, has taken her 30 years of rental industry experience to Point of Rental’s support team, where she uses her programming knowledge to provide custom reports for rental stores.

April 16, 2018 - – Vanguard™introduced the first in a complete line of all-new single-cylinder horizontal shaft commercial gasoline engines built from the ground up based on customer input.

April 19, 2018 - — Classen, an industry-leading brand of commercial and residential turf care equipment, offers its PRO HTS20 Hydro-Drive Overseeder.

April 12, 2018 - Classen gives landscapers a versatile and easy-to-use turf rake with its PRO Hydro-Drive.

Auto mechanics deal with it all the time — the phone call requesting an over-the-phone diagnosis. Inevitably the conversation includes the vehicle owner providing a not-so-spot-on impression of the sound their car or truck is making, whether a screeching, whining, clunking or grinding noise.

February 28, 2018 - Featuring a revolutionary new compact design, Toro introduces the all-new 24-inch stand-on aerator.

February 23, 2018 - —Little Beaver's Kwik-Trench mini-trencher is offered in two models, the KT 200B and KT 2400B, both able to trench up to 30 feet per minute.

February 15, 2018 - MQ Whiteman has introduced the TuffTruk, an innovative and powerful compact buggy.

February 15, 2018 - The Classen HSC18 Pro Sod Cutter is designed for top-of-the-line transport and cutting speeds, easy operations and maximum versatility.

January 16, 2018 - MQ Whiteman, the leader in compact motorized buggies, introduces a new track-drive power buggy. MQ Whiteman introduces the WTB-16 track-drive power buggy.

January 12, 2018 - LawnShark USA announced today the introduction of a new leaf and litter vacuum system, the LawnShark ESeries .

Underneath the snow, the green shoots of spring await. Be ready with these great lawncare products.

March 28, 2018 - Electric Eel eCAM Ace WiFi Pipeline Inspection Camera System enables users to record video with their mobile device.

March 1, 2018 - An updated Tool Selection Guide for drain cleaning equipment is available FREE from General Pipe Cleaners.

Feb. 20, 2018 - ProBarrow is a professional grade electric powered wheelbarrow that is designed, built and tested here in Canada.

January 25, 2018 - General Pipe Cleaners is offering the popular Gen-Eye POD® video inspection system with the Wi-Fi option at no extra charge during the Rental Show in February and the Canadian Rental Mart in March.

Oct. 30, 2017 - Briggs & Stratton Corporation has announced that it will move production of its V-Twin Vanguard engines from a joint venture partnership in Japan to its existing manufacturing facilities in Statesboro, Georgia and Auburn, Alabama. The increased production in North America will create approximately 50 new jobs at each of the facilities.

October 30, 2017 - General Pipe Cleaners’ new, mobile-friendly website offers quick, easy, intuitive access to General’s full line of drain cleaning, inspection and repair tools – including how to use them and where to buy them!

October 5, 2017 - Fein adds the JMC USA 90 compact magnetic base drill to its Slugger line of metal working tools and accessories.

August 31, 2017 - General Pipe Cleaners Power-Vee® drain cleaner with automatic feed makes clearing small drain lines faster and easier.

Aug. 2, 2017 - Kaivac has announced that its lithium-ion battery-powered OmniFlex cleaning systems have been certified and found to meet all applicable United Laboratories (UL) and Canadian Standards Association (CSA) safety requirements.

Aug. 3, 2017 - After 40 years of company service, Andy Zelazny – National Sales Manager for General Pipe Cleaners, a division of General Wire Spring – announced his retirement at the end of September.

July 27, 2017 - Generac Power Systems has expanded its line of professional- grade pressure washers to include the 3600 PSI Professional Series unit.

February 23, 2018 - Signature Systems Group, a supplier of performance composite matting and specialty flooring systems, has introduced UltimaTurf™, a new line of artificial turf floor covering.

February 15, 2018 - Bring ethereal beauty, form, and functionality to your space by adding a Rainier Cloud, new architectural fabric sculptures from Rainier Tent.

Jan. 23, 2018 - Filmmakers in Waterloo region will now be able to rent out industry-standard film equipment like lighting and grip gear because of a partnership btween The Working Centre's Commons Studio and Lighthouse Equipment Inc. in Kitchener. CBC News reports. | READ MORE

January 12, 2018 - National Event Supply has introduced a new industrial metal dining chair.

September 13, 2017 - The Cow Milking Contest from Twister Display has been a huge hit ever since it introduced.

July 27, 2017 - LENZIP Manufacturing Corporation, a manufacturer of industrial and commercial grade zippers has released the LENZIP No. 12 Marine Grade UV Zipper.

June 12, 2017 - Zap Zip Table-Top Game is based on the unique combination of light, sound and games.

May 30, 2017 - Battle the Blaze is a knockdown game were kids toss bean bag (or water balloons) to knock over the flames on the burning building.

March 15, 2017 - Wertz Werkz has introduced a number of new games for the party rental industry.

Table skirts, tower heaters, security fence, stake covers and more...

February 6, 2016 - Signature Systems Group, announced the release of their new steel barricade system.

Shows across North America featured a vast array of new technology for the rental industry.

It’s the annual rite of spring for the equipment and event rental industries. Once again, thousands of rental store owners, managers and workers got together to look over the latest technology, make valuable connections, meet friends and pick up business tips.

Back in Drummondville for the second year in a row, 49 companies hailing from Canadian locales such as Gatineau, Rouyn-Noranda, Montreal and Edmonton, and as far away as Europe, China and the United States, attended the Canadian Rental Association’s Quebexpo 2018. More than just an equipment show, the exposition generated valuable networking opportunities for newcomers and regulars with its lunches and ever-popular cocktail on opening night.

The 2018 Canadian Rental Mart featured a new twist - a door prize for a trip for two to anywhere valued at $2,500. The lucky winner was Joel McFadyen of Elmvale Rental Supply in Elmvale, Ont.

The Canadian Rental Mart saw its move to the International Centre in Mississauga attract about 200 attendees from 79 different rental stores. While not as large as some past crowds, exhibitors noted the quality of attendees was excellent, with visitors typically being owners or senior managers with buying authority. These influential industry leaders toured a 40,000-square-foot show floor featuring a full selection of rental-ready equipment from Canada's top suppliers. 

March 8, 2018 - The record-breaking 2018 World of Asphalt Show & Conference and AGG1 Academy & Expo concluded a successful run, March 6-8, with a very positive atmosphere, as attendees and exhibitors conducted business and discussed issues affecting future growth such as infrastructure funding, and industry experts shared best practices during well-attended education sessions.

February 23, 2018 - New Orleans was home to the 62nd edition of The Rental Show which ran from February 19 to 21.

Rental Mart 2018 sneak peek - an advance look at some of the great technology coming to the Rental Mart this year.

The Canadian Rental Mart returns March 6 and 7 to the International Centre in Mississauga, Ont. Like other shows, it’s a place to see major international equipment brands. But unlike general equipment shows, the Rental Mart features equipment aimed squarely at the rental industry.

The Canadian Rental Association Ontario will hold its Awards Banquet at the end of the Rental Mart show day at 6 p.m. on March 6 at the Delta by Marriot (the official show hotel).

There’s a chance to get more of your staff involved in the Canadian Rental Mart with the exclusive free training opportunities on the show floor. Bring your supervisors, counter staff, drivers and shop workers to get them up to speed on critical knowledge.

February 9, 2018  - The inaugural edition of the Canadian Concrete Expo took place at the International Centre in Mississauga on February 7 & 8.