Your store staff is knowledgeable, hard working and eager to help your customers. You know that - that’s why you employ them. But do your customers know it? In this 30-minute, interactive webinar, 30-year customer service veteran Russ Dantu provides critical tips that will help your staff listen to customers, identify unhappy customers, express themselves clearly, address customers’ needs and make them feel like they just received the best service in the world.
Presented courtesy of Point of Rental Software On May 10, 2016, veteran machinery wholesaler John Adcock of Leavitt Machinery and Canadian Rental Service editor Patrick Flannery presented an interactive discussion of the ins and outs of buying and selling new and used aerial equipment for maximum profit.