Brubaker joins LiuGong support team
By LiuGong Construction MachineryNews
March 30, 2012 - LiuGong Construction Machinery has announced the addition of Wesley Brubaker to its growing service department staff. In his new position as a product support representative, Brubaker will help LiuGong dealers diagnosis and repair LiuGong products from his home office in Anniston, Ala.. He will also help train dealer mechanics and assist dealers with inquiries and the administration of warranty claims.
As LiuGong’s equipment population continues to grow across North
America, key personnel such as Brubaker are necessary to ensure a
consistently high level of customer satisfaction.
“Wes is a wonderful new member of LiuGong’s growing team,” states Fred
Ridenour, general manager of business operations for LiuGong North
America. “While LiuGong’s goal is ultimately to provide equipment with
no downtime, the reality is that construction equipment is worked hard
and in extremely harsh environments. Eventually something is going to
require maintenance or repair. With Wes, we know that LiuGong and the
LiuGong dealer network will be able to react swiftly to diagnose and
repair the issue to get the customer back to work quickly.”
Brubaker is impressed by LiuGong’s commitment to its customers across
North America. “LiuGong is very in tune with the needs of its customers.
A strong emphasis is placed on providing top notch customer service and
minimizing customer downtime. LiuGong really goes the extra mile for
their customers. They subscribe to the same service philosophy that has
been so important to my personal success over the course of my career. ”
Consistent with LiuGong’s hiring practices in North America, the company
sought out a construction industry expert to fill this newly created
position. Brubaker has more than 35 years of experience in the repair
of heavy equipment. His tenure includes working for Case New Holland,
C&C Small Engines, Tube City IMS, PRO Pave and Kobelco in a variety
of training, diagnosis, repair and service capacities.
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