Canadian Rental Service

Terex AWP introduces Online Service Training

By Terex AWP   


Nov. 26, 2008 - Redmond, Wash. - Terex Aerial Work Platforms (AWP) announces the introduction of online service training that will provide technicians with an interactive way to learn about troubleshooting and repairing Genie® products. By participating in this online program, technicians can further develop their technical ability and confidence when servicing Genie® equipment.

“Terex AWP believes it is extremely important to get training information into the hands of its customers,” said Steve Gooding, director of national accounts support and factory training, Terex AWP. “Our online service training program is a new avenue to reach our dealers and provide essential, valuable training opportunities 24/7, anywhere there is an Internet connection.”
The online service training course begins with a 12-lesson basic electrical theory program. At the end of each lesson, the technician can participate in a quiz to review the information. Technicians who participate will need a computer with Internet access and a registered Genie account. The technician must pass the final exam by at least 80 per cent. A printable certificate of training is provided upon successful completion of the course.
After completing the basic electrical course of the online program, Steve Howe, technical training manager at United Rentals, commented on his experience: “From a service technician’s perspective, this is an exciting, efficient new training tool for customers. Terex AWP online service training is a simple, interactive online classroom that enhances knowledge about servicing Genie® equipment.”
In the future, Terex AWP will introduce a second course, hydraulic theory, followed by specific product courses, all available online. All online service training will be offered to technicians of Terex AWP dealers free of charge.

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