Online service offers virtual training
Feb. 19, 2009 – Terex Aerial Work Platforms (AWP) has launched online service training that will provide rental company technicians with an interactive way to learn about troubleshooting and repairing Genie products.
Terex Aerial Work Platforms (AWP) has launched online service training that will provide rental company technicians with an interactive way to learn about troubleshooting and repairing Genie products. The online service training course begins with a 12-lesson basic electrical theory program. At the end of each lesson, the technician can participate in a quiz to review the information. Technicians who participate will need a computer with Internet access and a registered Genie account. The technician must pass the final exam by at least 80 per cent. A printable certificate of training is provided upon successful completion of the course.
“From a service technician’s perspective, this is an exciting, efficient new training tool for customers. Online service training is a simple, interactive online classroom that enhances knowledge about servicing equipment,” says Steve Howe, a technical training manager at United Rentals who completed the basic electrical course of the online program.
In the future, Terex AWP will introduce a second course, hydraulic theory, followed by specific product courses, all available online. All online service training will be offered to technicians of Terex AWP dealers free of charge.
The online service training course is an addition to the numerous training programs the company provides to its customers in the field or on site at the factory. It also continues to offer its online “Train the Trainer” course. This innovative online option allows aerial work platform operators to learn the presentation skills needed to become trainers. The web-based training is especially well suited to employers who need to train employees in remote locations or do not have time to attend a course in a classroom setting.