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Five new online Genie courses added

Feb. 13, 2010 – With customer convenience in mind, Terex Aerial Work Platforms (AWP), a business segment of the Terex Corporation, has announced the addition of five new online Genie service training courses. The courses will provide service technicians with an interactive way to learn about troubleshooting and repairing Genie booms and scissors to develop their confidence and technical ability. All online service training will be offered free of charge to technicians of Genie dealers.


February 13, 2010
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Feb. 13, 2010 – With customer convenience in mind, Terex Aerial Work Platforms (AWP), a business segment of the Terex Corporation, has announced the addition of five new online Genie service training courses. The courses will provide service technicians with an interactive way to learn about troubleshooting and repairing Genie booms and scissors to develop their confidence and technical ability. All online service training will be offered free of charge to technicians of Genie dealers.
 


“We introduced our first online training courses in 2008, and based on the tremendous customer feedback we received, it encouraged us to develop even more courses to cater to our customers’ busy schedules and technical needs,” said Bob Bartley, Director Technical Services, Terex AWP. “Our online service training program is a great way to reach our dealers and provide essential, valuable training opportunities 24/7, anywhere there is an Internet connection.”


The five new courses focus on the following products: Genie Z-135 booms, DC booms, DC scissors, IC booms and IC scissors. Technicians who participate will need a computer with Internet access and a registered account. The technician must pass the final exam with a score of at least 80 percent correct answers. A printable certificate of training is provided upon successful completion of the course.

The new online service training courses are additions to the numerous Genie training programs provided in the field or onsite at the factory. Terex AWP also continues to offer factory-based training at its main Redmond, Wash. campus as well as at Terex facilities in Oklahoma City, Okla. and Southaven, Miss. 

Interested customers may contact Brian Selix at 800-536-1800 for further instructions. The new online courses will be available in North America only.


These additional service trainings are part of the new Genie 360° comprehensive collection of customer support services — ranging from parts to refurbishment — powered by dedicated customer solutions professionals.