Peter Darbishire, editor of Canadian Rental Service between 1984 and 2007, shared his memories of the early days of the magazine, the rental industry and the Canadian Rental Mart.
“We welcome all inquiries whether they have anything to do with us directly, or not,” explains Ken Malott, vice president of Kensal Rental Service Ltd. “If you help someone out, they remember you and that’s good for future business.”
“Call us, we’ve likely got it” is the motto of Atlantic Rentals Ltd. “And if we haven’t got it, we’ll get it,” says Sandy MacBeath, the Moncton store manager of three years.
There’s a common perception that trying to bring a new generation of entrepreneurs in the rental business is a tough gig. But the young president of the Quebec rental association, the ALQ, is setting out to do something about it.
What’s in a name? If you’re Hamilton Equipment Rental Centre, it means everything. Considered one of southwestern Ontario’s leading rental service centres, HERC Equipment Rentals (as it is legally known in this bustling “Steeltown” burg), is finding itself embroiled in a titanic clash against Hertz.
It’s hard-nosed military training and mission-focused tactics that John Abraham brings to his start-up rental operation. As a former platoon commander, he’s using his lead-from-the-front, the buck-stops-here mindset to establish a beachhead in Toronto’s fiercely competitive construction market.
On the NJS website, owner Nancy Snell describes her business as “a speciality linen and decor rental company where relationships, listening to, and fulfilling the needs and wants of the customer go hand-in-hand with quality fabrics, fashionable concepts and imaginative vision.”
At its very core, the addition of a rental counter by Topmar Building Supplies of Fredericton, N.B., was a case of north and south. The opportunity presented itself in late October 2004, shortly after a local rental company moved to the south side of the Saint John River, a geographic boundary which bisects the city into Fredericton North and Fredericton South.
Fifteen years ago, Dale Benner was driving home from his job as a road builder for the logging industry, when he noticed a rental business in his hometown of Sechelt, on B.C.’s Sunshine Coast. After Dale walked in the door at home, he had an announcement to make to his wife.
Spend enough talking to Steve Voisin about his business and you’ll invariably hear about his luck and good fortune.
Is it that time of year already? As Dave Mintenko’s year as president of the CRA board of directors is almost up, it’s soon time for vice-president Tim Ranson’s presidential term to commence. As usual, the inauguration takes place at The Rental Show, which happens to be in Atlanta this February, and Ranson sounds ready.
If fate were kind, it would have written a more fitting ending for The Absolute Group of Companies. After nearly two decades in business, the Toronto-based rental giant voluntarily ceased operations in April after co-owners Paul Kenyon and Henry Mahdi were unable to reach an amicable agreement to buy one another out.
October 6, 2016 - Eye Trax adds two new camera systems to its product line-up — the Mega and the Predator series.
October 6, 2016 - CASE Construction Equipment has introduced two new crawler excavators to its D Series lineup: the CX490D and CX500D.
Oct. 3, 2016 - IPAF is introducing state-of-the-art online training modules called New Generation eLearning, one of two major components required in compliant operator training. The self-paced, interactive and dynamic aerial operator training modules are currently available in English or Spanish for free until December 31st, 2016 to anyone in the United States or Canada. The modules are ideal for anyone wanting to participate in aerial operator training, or for existing operators who simply want to refresh their knowledge.
Oct. 3, 2016 - UP Equip is proud to announce that it ranked #47 on PROFIT's list of the 500 fastest growing companies among all Canadian companies this year.
September 30, 2016 - Midwest Equipment has announced that it has acquired Westpro Power Systems, a manufacturer of Westinghouse portable power products.
September 28, 2016 - Since 1925, the Caterpillar name has been synonymous with durability, reliability and raw power.
September 22, 2016 - PRINOTH has announced the launch of the newest model in the PANTHER series, the PANTHER T14R Rotating Dumper.
September 16, 2016 - Genie has launched the new 135ft SX-135XC (extra capacity) telescopic boom lift recently in Seattle.
September 12, 2016 - The Heat King line of Mobile Glycol Heating Systems are used for ground thawing, concrete curing and space heating during the winter months. 
We had so many heater submissions in September that we had to put the rest here.
Sept. 6, 2016 - Contractors, landscapers, farmers, rental professionals and other equipment owners who understand the value of compact equipment can now expect even more power, productivity and uptime on the job with the new John Deere large-frame G-Series skid steers (330G, 332G) and compact track loaders (331G, 333G).
August 25, 2016 - Elliott Equipment Company introduces the D105, a new ANSI 10.31 digger derrick.
June 28, 2016 - Emerging technologies for the jobsite of the future, innovative wearables to enhance health, safety and productivity, cutting-edge skills for careers of the future, and new materials to enhance our nation’s infrastructure. These are just a few of the things attendees to the 2017 CONEXPO-CON/AGG Tech Experience pavilion might experience as they step into the future of the construction industry. Today, the largest international gathering in the Western Hemisphere for the construction industries announced the new Tech Experience where attendees can actually step into the future and experience what’s new and next in the construction industry.
ConExpo-Con/Agg and IFPE 2017 are teaming up to unveil the world’s first fully-functional 3D-printed construction excavator and the first large-scale use of steel in 3D printing, known as additive manufacturing. The excavator, which will be on display at the joint trade shows in March 2017, will bring to life how technology is transforming the construction industry in line with the show’s 2017 theme, “Imagine What’s Next.” In addition to the pre-printed excavator, show attendees will see a second excavator printing live on the show floor.
May 3, 2016 - The 2016 World of Asphalt Show & Conference and AGG1 Academy & Expo are concluding their run March 22-24 as the most successful ever, with record attendance of more than 9,000, and record exhibit and education numbers. The co-located shows are at the Music City Center in Nashville, Tennessee.
Atlantic Canada's most comprehensive heavy equipment show returns to the Moncton Coliseum Complex April 7-8, 2016. Celebrating its 30th anniversary this year, the Atlantic Heavy Equipment Show boasts a vast indoor and outdoor showcase of the latest products, services, and BIG iron.  Visitors walking the floor will be able to connect with hundreds of exhibitors showing off cutting-edge equipment. 
Here’s a look at some of the great technology on display across the country this show season.
Those electing to look at used equipment missed one of the best show floors in recent Rental Mart history, featuring booths packed with more heavy iron than the show has seen in a long time.
March 22, 2016 - Those electing to look at used equipment missed one of the best show floors in recent Rental Mart history, featuring booths packed with more heavy iron than the show has seen in a long time. Stanmore, SkyJack, Haulotte, Genie, A.E. Sales and Cavalier all had big lifts on the floor. There were no fewer than eight software companies exhibiting, presenting a wealth of choice for those looking to upgrade their systems. There was extra interest in the room with Occupational Safety Group and Haulotte running scissor safety training on the first day, and Fuels Learning Centre and L.B. White providing propane heater fuelling training on the second. The propane course got an extra lift from Stephenson's Rental Services, who provided a last-minute 100-pound cylinder, and Hy-Cor International, who helped out with an extension cord.
The Rental Mart is Canada’s showcase of the best new equipment for the rental industry. Here’s a preview.
The 2016 Canadian Rental Mart features an expanded education program with three educational seminars presented by top industry experts. In a change from previous years, this year’s seminars will take place in the comfortable confines of Sketch Cafe at the Toronto Congress Centre, just off the show floor itself. Admission to Rental Mart seminars is free to registered attendees. Don’t miss them!
Some might say it’s a rotten year to have a show, but we here at Canadian Rental Service beg to disagree. Yes, oil prices have hit historic lows and Alberta, Saskatchewan and Newfoundland are feeling the pinch.
Some might say it's a rotten year to have a show, but we here at Canadian Rental Service beg to disagree. Yes, oil prices have hit historic lows and Alberta, Saskatchewan and Newfoundland are feeling the pinch. Yes, manufacturing in Ontario and Quebec has been slow to pick up the slack with new jobs and new investment. Yes, real estate observers in the big urban markets are more worried than ever about a housing price correction. And yes, the economy is technically in recession. Some people might look at this as a time to batten down the hatches and stay home, peeking fearfully out the store window in hopes that opportunity will take a wrong turn and come wandering down their street. But we know that Canadian rental operators are made of sterner stuff than this.
Feb. 23, 2016 - World of Asphalt Show & Conference and AGG1 Academy & Expo 2016 are on track to be standouts with advance registration for the exhibitions and education programs tracking far ahead of past shows, and a record show size for both AGG1 and World of Asphalt.
October 17, 2016 - Despite the tee off times being moved to include some of BC's finest weather, the annual CRA - BC chapter golf tournament that was held in September was a huge success.
October 13, 2016 - On October 12th, over 40 professionals involved in the equipment and party rental business descended on Burlington for the latest Ontario chapter membership meeting.
September 15, 2016 - The annual Canadian Rental Association, Ontario division golf tournament took place in Guelph at the Springfield Golf and Country Club on September 13th.
This has always been my favorite time of year, both because of the colours of fall and the anticipation of a clear morning with the first snowfall covering the world. In every corner of this great country, winter is inevitable. In preparation for this season our rental stores have a dedicated plan each fall to prepare our fleets and switch gears for the changing equipment demands.
Aug. 23, 2016 - The Global Rental Alliance (GRA), made up of seven peer equipment rental associations from throughout the world, held their mid-year meeting via webinar in late-August with participation of association executive staff.
One of the frequently asked questions from supervisors is, “How do I engage workers in effective toolbox or safety learning sessions? And, why are toolbox sessions important?” In order to continue improving this element of our workplace culture, we need to make some adjustments that will increase our teams’ safety awareness.
As I write this in late May, I am sharing office space with one of the many evacuees from the Fort McMurray fire. On a personal level, he has a wife and a one-year-old who have had to fly east to stay with family, and he is not alone in this forced separation experience.
The national newsletter from the Canadian Rental Association is now available online. There is a ton of information in there about association services, upcoming events and even a story about a Fort McMurray rental operator who named his new baby after a CBC reporter who covered the fires.
June 28, 2016 - As part of the Disaster Matching Funds Program, the ARA Foundation has made a donation of US$3,000 to the Canadian Red Cross to assist in relief efforts for families, businesses and communities affected by the Fort McMurray wild fire. This matches a donation previously made by the Canadian Rental Association (CRA).
June 14, 2016 - Christine Wehrman, CEO and executive vice president of the American Rental Association (ARA), Moline, Ill., was presented with the European Rental Association (ERA) Lifetime Achievement Award during a special ceremony as part of the ERA’s European Rental Awards 2016 dinner at the ERA’s 10th annual convention in Stockholm on Wednesday, June 8.
The Canadian Rental Association and American Rental Association have announced their Canadian scholarship recipients for the 2016/2017 school year. The association offers scholarships to promising young people in the rental industry who wish to further their education in relevant fields.
Spring is officially here, and we are once again considering adding high school students to the payroll for casual summer work. Many rental operators have developed the next generation of rental professionals by introducing them to the business as a summer student. This practice has been successfully implemented with many businesses in previous years.
Oct. 3, 2016 - The Canadian Centre for Occupational Health and Safety (CCOHS) has released a new Healthy Workplaces website that brings together some of the best information, tools and resources available to help employers, workers, and practitioners participate in making their workplaces healthy and safe. A healthy and productive workplace culture that creates an environment which promotes employee mental and physical health, as well as productivity and organizational effectiveness, can benefit employers and employees alike.
Sept. 20, 2016 - Exports of U.S.-made construction equipment were down 24 percent overall at midyear 2016 compared to the first half of 2015 with a total $5.65 billion shipped to global markets.
In Canada, distracted driving has become an increasing cause for concern. In 2013, the Ontario Provincial Police reported that distracted driving fatalities surpassed the number of impaired and speed-related road deaths in Ontario. Distracted drivers are fours times more likely to crash than a driver focusing on the road. For this reason, we need to encourage drivers to put down the phone and pay attention to the road.
I was standing in the return line at the customer service counter at a major retail store waiting patiently to return the microwave I had purchased only two hours prior. I couldn’t help but notice how unhappy the employee was that was serving our queue. To the side of the counter were three male employees joking around and doing absolutely nothing.
Canadian Rental Service started at Peter and Naomi Watkin’s kitchen table in Exeter, Ont., back in 1976. It was initially a retirement project, but quickly grew into something bigger than the Watkin’s could have anticipated as the industry itself grew quickly in size and sophistication, attracting money, technological innovation, new suppliers and new participants at a rate that demanded a larger and more frequent communications channel.
It’s an understatement to say that technology has changed the way we do things. Based on how we are feeling or what we see or hear we have handheld devices that allow us to post, tweet, remark and respond instantaneously, making our responses readily viewable to the masses.
Think about it – have you ever seen a business go under that gave exceptional customer service day in and day out? I’d love to hear from you if you have. More often than not, it’s a combination of poor service and increased competition.
You’ll notice a change on the table of contents of this magazine. Our Legalese columnist, Deryk Coward, has pushed back from his keyboard after four years with the magazine. Deryk, a partner with D’Arcy and Deacon in Winnipeg, is legal counsel for the national Canadian Rental Association and over the years he has provided some very valuable tips on legal matters that concern every rental store. I want to thank Deryk for sharing his knowledge and recommend him very highly to anyone looking for legal advice from someone who really understands this industry.
Aug. 9, 2016 - The biggest change to the American Rental Association’s July forecast concerns Canada. Instead of projecting a decrease in total rental revenues in 2016 as it did in April, the ARA Rental Market Monitor now forecasts a 0.8 percent increase to $4.976 billion and total rental revenue in Canada is expected to grow at a compound annual growth rate of 4.2 percent over the 2016 to 2020 period.
In Canada, falls continue to be the number one leading cause of fatality in the construction industry and here is a brief glimpse as to why. It is something we have all heard before.
Most of you realize the importance of keeping important written documents. In the electronic age, though, it is equally important to maintain and safeguard your electronic documents. When you are involved in a dispute with another party, whether it be in court or outside of court (such as a complaints process, industry hearing, mediation or arbitration, for example), your electronic records may be vital to the outcome of dispute.
July 12, 2016 - Crane Industry Services LLC (CIS) has announced a skills assessment study being conducted by CIS in conjunction with CM Labs Simulations Inc., Montreal, Quebec, and West Georgia Technical College. The study’s purpose is to determine what operational skill level can be achieved with the use of crane simulators. The study commenced in July and will continue for 14 months and/or after 500 operators have participated in the research.
Sept. 20, 2016 - Alert Management Systems is pleased to announce its new corporate ownership, effective September 7, 2016. The company was purchased by two of its senior managers, who are also long-time Board members. Mary Crosslin and Kara Lawrence will serve as Co-Presidents (COO and CEO, respectively), and are equal owners.
August 4, 2016 - Point of Rental announces its first International Innovation Award.
June 29, 2016 - Point of Rental Software announced the integration of its rental management software products with Xero, a global leader in cloud-based accounting software.
June 28, 2016 - Flex Rental Solutions has released version 4.16.3 of the company’s flagship web-based rental management software. This is the fourth major and fifth total software release by the company since the start of 2016. This newest release includes several new features, performance improvements, and bug fixes. Select improvements include enhancements to Transfer Orders, scanning validation for non-serialized items, and report enhancements.
June 23, 2016 - Point of Rental Software, a Texas-based company that offers rental and inventory management solutions, won the Best Rental Management Software award by Rental & Staging Systems at InfoComm 2016 held in Las Vegas this month.
April 22, 2016 - At February’s CNH Expo Show, Charter Software’s Charter4Charity initiative generated another $1347 for the Disaster Relief Fund!
April 5, 2016 - It has been in a busy week in ransomware and many companies have already been targeted, and unfortunately affected. In this blog post, Daniel Ruiz, Point of Rental Software’s Customer Support IT Liaison, covers what ransomware is, why we should care and how to take preventative measures.
March 30, 2016 - Point of Rental Software has implemented the use of kiosks in the latest update to Point of Rental Essentials cloud-based software.
February 25, 2016 - Point of Rental Software, a provider of rental management software solutions, introduced its newest product at an ARA press conference this week.
Rental management software is an investment with a potentially high rate of return if chosen properly. While it may seem quicker to choose a low cost, basic system now, this decision won’t give you the greatest returns of lowered operating costs and time savings. Many rental stores that choose the basic software now, end up needing to make a second investment in a more robust system only a few years later. 
February 3, 2016 - Alert’s latest new revision--V17--has achieved EMV credit card payment processing certification.
December 21, 2015 - Point of Rental® Software, a provider of rental and inventory management software, announces the release of new branding, including a new logo, colors, and product names.
September 14, 2016 - The improved MS 261 C-M chain saw was designed for professional use in forestry.
Sept. 6, 2016 - The new UltraGrinder by ArborWolf is the only stump grinder attachment in the industry with a radial piston motor for maximum productivity, a cushioned parallelogram mechanism for drivetrain protection and teeth on both sides of the cutting wheel to allow for dual-direction cutting. It also features proven Greenteeth® technology as standard equipment.
August 25, 2016 - Morbark adds the 223 stand-alone flail to its chipper line.
July 26, 2016 - Morbark, LLC, is pleased to announce the territory and product line expansion of Cardinal Equipment, Inc. Cardinal, previously a Morbark industrial equipment dealer and distributor for the Boxer® line of compact utility loaders, will now offer Morbark Tree Care Products in Ontario, Canada, south of the 46th parallel. Cardinal opened a new location in Port Perry, Ontario, to help facilitate this expansion.
July 26, 2016 - Building on the success of the previous G3 model, the Carbide Cutter G4 is Loftness Specialized Equipment’s newest generation high-performance mulching head attachment for skid steers. Incorporating an adjustable shear bar to customize material sizing and a 37-percent larger displacement drive motor with more torque, it is packed with features that increase efficiency while maintaining rugged reliability.
July 26, 2016 - Morbark, LLC, has announced it will be placing a greater emphasis on providing forestry, recycling and tree care customers with the option of purchasing factory-refurbished and remanufactured equipment. For many years, Morbark has been restoring customer-owned equipment, trade-in machines and acquired units back to a field-ready state. The company’s dedication of personnel and resources to this business initiative is in response to the increasing demand for this type of equipment.
Junr 28, 2016 - ECHO is redefining the performance standard for professional landscapers with the launch of its new 2620 ProXtreme series.
June 21, 2016 - Barreto has introduced a new chipper for the rental industry.
May 10, 2016 - Featuring a 120-hp, turbocharged Tier 4 final Cummins QSF3.8 diesel engine, the new Terex® Generation 2 (GEN2) R350T and R350T Forestry compact track loaders offer operators powerful productivity and quick cycle times.
March 23, 2016 - Classen introduces the TA18 compact aerator, featuring a compact body, steerable tine bank and even weight distribution.
March 14, 2016 - Toro introduces the all-new 28-inch hydro drive brush cutter to its rental product offering.
February 25, 2016 - The Toro Company has introduced the newest and most powerful Dingo® to their lineup — the Toro® Dingo® TX 1000.
October 12, 2016 - The rotary hammer is the workhorse of any construction site, providing the power and torque to drill and chisel in materials that range from concrete to steel. But the real differentiator among these power tools is putting all of that performance in a package that delivers great power at low weight – and that’s the story of the Bosch GBH18V-26 1" SDS-plus® EC Brushless Rotary Hammer.
September 27, 2016 - Contractors are demanding more switch, handle and performance options for grinding and cut-off applications.
Sept. 6, 2016 - Milwaukee Tool has introduced the new M18 FUEL SDS Max Rotary Hammer. The SDS Max Rotary Hammer is the first cordless solution of its kind that provides the performance required for more demanding, heavy-duty drilling and chipping applications. With the launch of the new SDS Max, Milwaukee is now the only power tool manufacturer to provide a full line of rotary hammer solutions all on one M18 battery platform.
September 1, 2016 - Puncture-proof tires now make four popular, powerful Jet Set® water jets from General Pipe Cleaners even more rugged and reliable in the field.
August 31, 2016 - The compact, lightweight JM-1000 Mini-Jet™ from General Pipe Cleaners offers a great way to clear grease, sand and ice clogs – at a great price.
Reliable power is the key to customer satisfaction.
June 15, 2016 - Larson Electronics has introduced a portable power transformer, the TX-3000VA-480.120-1XAO, that converts 480 volts AC to 120 volts AC, ideal for powering high voltage lighting and equipment. 
Fuji Heavy Industries recently announced a name change to Subaru Corporation along with an operational change that will focus all engineering and financial resources on the quickly growing automobile division. The Industrial Power Products division will close after fulfilling all order commitments for 2017. Product parts and support will remain available indefinitely.
May 25, 2016 - The PP 490 power pack from Husqvarna is designed to power almost all of the company's PRIME high frequency equipment, its WS 482 HF wall saw, including when the wall saw is used with the CS 10 wire saw.
May 25, 2016 - The second generation of General Equipment's CTS 12 Rip-R-Stripper offers reduced maintenance and increased productivity, the company says, for surface-prep work such as removing ceramic tile, hardwood and other tough floor coverings.
May 24, 2016 - Electric Eel has introduced a new and convenient portable battery pack for use on Ecam Ace, Ace WiFi and Ace 2 pipeline inspection camera systems.
May 2, 2016 - General Pipe Cleaners’ patented new Quick-Grip™ Chuck firmly secures drain cleaning cable during use – making General’s Easy Rooter™ faster, safer and easier for rental customers to operate.
September 12, 2016 - Constructed of elm wood, the National Event Supply Wood Cross Back Chairs are a fantastic addition to your rental inventory, banquet hall or restaurant.
September 1, 2016 - The NES Reliable Teardrop Back Banquet Chair is one of the most durable event chair that features a sturdy steel frame and 2.5" thick cushion for the comfort of guests.
May 25, 2016 - Twister Display has launched a line of new interactive games.
February 26, 2016 - Vitabri by Ins’TenT has launched Chest’Air, their new line of modern European inflatable furniture.
February 26, 2016 - Signature Systems Group, LLC, a manufacturer and distributor of specialty flooring and fencing products for the special event industry, has announced their acquisition of California-based California Portable Dance Floor Company (CPDFC).
January 18, 2016  - Splat A Rat is the latest fun game from Twister Display.
December 10, 2015 - Alert your guests of tent stakes with our innovative Kwik-Stake Covers.
December 4, 2015 - Kwik-Covers now offers 100% polyester stage and table skirts.
December 3, 2015 - Add flair to your scratched and unsightly tent poles for your next party or event with Kwik-Pole Covers.
November 24, 2015 - National Event Supply's latest new product is a folding bar stool cart.
November 19, 2015 - National Event Supply has introduced a new cruiser table cart.
Sept. 16, 2015 - Legacy Building Solutions of Canada will be showcasing custom tension fabric structures for the oil sands, heavy oil and conventional oil industries at the Oil Sands Trade Show in Fort McMurray September 15-16, 2015.

Coming Events

Saskatchewan CRA meeting
Tue Nov 01, 2016 @ 6:00pm -
Ontario CRA November meeting
Wed Nov 16, 2016 @ 6:00pm -
International Rental Conference
Mon Nov 21, 2016 @ 8:00am - 05:00pm
Landscape Congress
Tue Jan 10, 2017 @ 8:00am - 05:00pm
Ontario CRA January meeting
Wed Jan 18, 2017 @ 6:00pm -
2017 BC show
Fri Jan 20, 2017 @ 4:00pm - 03:00pm