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Terex to provide customer support

March 22, 2011 – Terex has announced that its U.S.-based network of service centres, which were previously committed to serving Genie and Terex utility equipment, now offer support and service for Terex construction equipment.


March 22, 2011
By Terex Corporation

March 22, 2011 – Terex Corporation has announced that its U.S.-based network of service
centres, which were previously committed to serving Genie and Terex
utility equipment, now offer support and service for Terex construction
equipment. These locations, rebranded as Terex Service Centers, will
provide the same superb service.
 
Terex construction equipment owners who were previously distant from
dealer service locations now have access to 16 Terex Service Centers,
while those receiving regular support from their local dealer locations
can continue to do so. By increasing the number of specially trained
and equipped service professionals, Terex is committed to providing the
best service possible.

“Terex Service Centers are a key part of the network offered by our
company,” said Siva Balakrishnan, vice president and general manager of
Global Services, Terex AWP. “By expanding offerings across our product
lines, we can provide even better support to our customers and
continuously improve upon success.”
 
“Terex Construction customers will see added benefits from these new
locations,” said James Robbins, vice president and general manager,
Terex Construction Americas. “The increase in available service
facilities will strengthen our existing support network, helping to
reduce equipment downtime and putting workers back on the jobsite more
quickly than ever before.”
 
Terex Service Centers provide a full range of standard services for all
equipment types. By working with factory-trained experts, customers can
receive even the most intensive work at a more convenient location than
the original manufacturing facility.

Service and support is available at all 16 Terex Service Centers and by
more than 200 experienced field and service technicians located
throughout the United States. Technicians are equipped to provide
maintenance repair and reconditioning services for various makes and
models of aerial, telehandlers, utility equipment, construction
equipment, winches, service bodies and portable lighting. Additional
offerings include frequent and annual inspection services, maintenance
contracts, warranty and service bulletin work, damage and routine
repairs, and insurance estimates.
 
Terex Service Centers are located in: Seattle and Spokane, Wash.,
Fontana and Stockton, Calif., Phoenix, Ariz., Denver, Colo., San
Antonio, Waco and Fort Worth, Texas, Portland, Ore., Nashville, Tenn.,
Birmingham, Ala., North Little Rock, Ark., Richmond, Va., Fort Wayne,
Ind., and Charlotte, N.C.
 
For more information, visit the Genie website at www.genieindustries.com.