IMT introduces new customer support manager

May 9, 2013 – Iowa Mold Tooling has announced the promotion of Laurie Johnson to the position of customer support
manager. Johnson has served as the company’s manager of global procurement and
supply chain, and has worked at IMT for more than 13 years, gaining invaluable
experience with the company’s products and processes.

Laurie Johnson, IMT's new customer support manager

“Ensuring our focus is always on the customer is instrumental to our
continued success,” said Jim Hasty, general manager of IMT. “Laurie’s commitment
to customer service, her extensive knowledge of our processes and dedication to
IMT will certainly serve to strengthen the company’s commitment to our customers.
We are confident that Laurie will drive continued improvement in our customer
support services, and that will help ensure our success.”

In her new role, Johnson will be responsible for overseeing the company’s
customer support team, which will comprise of customer service, order entry and
master scheduling. Bringing these functions together, under customer support,
will help IMT enhance and strengthen the company’s dedication to making
customers its top priority. In addition, Johnson will utilize her extensive
product knowledge and experience with IMT customers to oversee the company’s marketing
efforts.

Most recently, Johnson served as the manager of global procurement and
supply chain at IMT, a position which provided her valuable firsthand experience
with the company’s products and processes as well as customer service. This
extensive organizational experience will be a tremendous asset to Laurie in her
new role and will prove to be an invaluable benefit to IMT distributors and
customers. Prior to her current position, Laurie served in a variety of
management roles — including master scheduling, forecasting and inventory
management — during her 13-year tenure at IMT. 

“I am excited by the opportunities afforded me within this new role at
IMT and look forward to the opportunity to continue working closely with our
customers,” Johnson said. “Putting our customers first is very important, and
my new role will allow me to focus on continuing to make that a priority at
IMT.”

Related Link
www.imt.com