Atlas Copco’s new Construction Service Division now operational

Nov. 19,
2012 – In mid-2011, Atlas Copco announced the
creation of a dedicated service division for its newly formed construction
equipment business unit. Atlas Copco Construction Equipment Canada recently
announced that the new division is now operational, and supplied more details
about the structure and resources of the division in Canada.

Darko Ilic of Atlas Copco.

According to the company, the construction service division is a more
focused service organization supporting the construction, demolition and road
construction industries. It is believed that this focus will allow Atlas
Copco’s construction service division to be more responsive, agile and
customer-centric.

“We want to be a next-generation service provider, not just a parts provider,”
said Darko Ilic, national service manager of the service division for Atlas
Copco Construction Equipment Canada. “In fact, we want to be the leader in
service in the entire construction industry.”

Ilic outlined some of the resources that are in place to support that goal. In
addition to a 24-hour tech support hotline and the main warehouse in Mississauga,
the construction service division maintains service shops in Milton,
Ontario; St-Leonard,
Quebec; and Edmonton,
Alberta. All offer refurbishment, repair
service and field service, and are staffed with factory trained technicians.

“We want to provide the service the customer wants,” Ilic added. “Some
customers want to maintain and later resell their own equipment. In that case,
we’re happy to supply on-time spare parts and technical advice. Other customers
will want their equipment repaired in the field, or fully refurbished or
rebuilt—we can do that. Or maybe the customer wants to trade in their used
equipment on new or used Atlas Copco equipment, or they simply want to purchase
used equipment from us. We now have a used equipment program that grades the
used machine with from zero to five stars, from no warranty to a limited or
even full warranty in the case of our premium used equipment.”

The new division also offers service training to customers and dealers.

Related Link
www.atlascopco.ca