Canadian Rental Service

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Additional seminars announced for the Prairie show

Mar. 7, 2013 -- There are two additional seminars that have been announced for the 2013 Prairie Regional Tradeshow: "Social Media Strategy" with Harley Rivet and "Understanding Customer Service: The Wow Factor" with Marielle Gauthier.


March 6, 2013
By Canadian Rental Association

Topics


Mar. 7, 2013 — There are two additional seminars that have been announced for the CRA 2013 Prairie Regional Tradeshow: "Social Media Strategy" with Harley Rivet and "Understanding Customer Service: The Wow Factor" with Marielle Gauthier.

"Social Media Strategy" takes place on on Friday, March 15, at 1 to 2 p.m. Join social media marketing
expert Harley Rivet for a seminar that will give participants practical
knowledge, useful tools, and concrete examples regarding social media best
practices.
From defining a strategy
to choosing tactics to executing campaigns, this seminar will provide
participants an essential guide for determining the appropriate social media
efforts for their needs. Key take-aways will include:



  • How to choose
    online tactics and tools most appropriate for your audience

  • How to maximize
    specific social media channels to create engagement

  • Tools for
    maintaining your social media presence without losing your mind.



"Understanding Customer Service: The Wow Factor happens on Friday, March 15 from 2:45 to 4 p.m. Marielle Gauthier, an accredited business communications
specialist and a facilitator for the Saskatchewan Tourism Education Council, delivers an interactive and informal customer service seminar where participants
will discover:


  • The difference
    between ordinary and outstanding service

  • The importance
    of serving internal customers

  • How everyone in
    a business is connected to the external customer

  • A tool to
    understand the customer’s expectations and

  • How to create
    positive memorable experiences from the customer’s perspective



Related Link

www.crarental.org