Canadian Rental Service

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United Rentals launches mobile website with smart phone interface

ur_iphoneSept. 23, 2010 – United Rentals has announced a new mobile website that provides one-touch access to its equipment rental fleet and customer service team. The company says the mobile version of the United Rentals website uses a state-of-the-art smart phone interface that makes it easy for customers to search for equipment, request rental quotes, and locate nearby branches via the GPS in their mobile phones.


September 23, 2010
By

ur_iphone 
  

Sept. 23, 2010 – United Rentals has announced a new mobile website that provides one-touch access to its equipment rental fleet and customer service team. The company says the mobile version of the United Rentals website uses a state-of-the-art smart phone interface that makes it easy for customers to search for equipment, request rental quotes, and locate nearby branches via the GPS in their mobile phones.

Kenneth DeWitt, chief information officer, said, "Mobile technology is the new frontier of customer service. By investing in a true, platform-specific interface, we have optimized the user's experience on all leading smart phone platforms, including Blackberry, iPhone, Android and Windows Mobile. This compatibility is the best way to harness the capabilities of today's smart phones. It ensures that our mobile services are consistently fast and reliable for customers each time they visit the site."

The mobile website is the latest addition to United Rentals' industry leading bricks-and-clicks customer service infrastructure, which includes more than 550 branches in North America, a feature-rich website, and the company's 24/7 Customer Care Center at 1-800-UR-RENTS.

Joseph Dixon, vice president of sales, said, "In our business, customers are often en route between jobsites or in other situations where laptops are impractical. A contractor may want to search for equipment based on the site conditions he's observing and request a quote on the spot. If he needs to find the closest branch, the mobile site pinpoints the location on Google Maps and provides driving directions, telephone number and hours of operation."

Access to the new United Rentals mobile website is available at www.unitedrentals.com via a mobile device.