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Komatsu introduces complimentary maintenance program

August 23, 2011 - Komatsu America has introduced Komatsu Care, a service and advanced product support solution that comes standard with all construction-size Tier 4 Interim machines. Komatsu Care is intended to lower the cost of ownership whether it is rented, leased or purchased.


August 24, 2011
By Komatsu America

Komatsu says it is the first OEM in the construction equipment industry to offer
its customers a complimentary maintenance program as part of Komatsu
Care. The complimentary program includes all 500-hour factory-scheduled
maintenance intervals on Tier 4 Interim Komatsu construction equipment
for the first three years or 2,000 hours (whichever occurs first), and is
available at all distributors in the U.S. and Canada.

The Komatsu Care complimentary maintenance program includes:

  • Komatsu Genuine fluids
  • Komatsu Genuine fluid filters
  • Service work performed by a Komatsu factory-certified technician
  • Multi-point inspections performed by a factory-certified technician
  • Komatsu Oil and Wear Analysis (KOWA)
  • Komatsu Genuine supercoolant

“With the introduction of Komatsu Care, Komatsu is the first in our
industry to offer a comprehensive complimentary maintenance program,”
said Dave Grzelak, CEO of Komatsu America. “Complimentary maintenance
programs have been very successful, particularly within the luxury auto
industry, because they have increased residual values on lease returns,
increased the price of used vehicle sales, and increased the longevity
of component life. With Komatsu Care we think we can replicate that
success within the construction industry for those who buy and lease
Komatsu machines.”

The Komatsu Care complimentary maintenance program ensures proper
maintenance is performed with OEM parts by factory-certified
technicians. The program also increases uptime and efficiency, and
provides detailed machine maintenance records that can bring
higher resale value. Komatsu Care is transferable to new owners, upon
resale, within the United States and Canada.

“We’ve introduced Komatsu Care at this time to ease the cost of buying
or leasing a Tier 4 machine,” Grzelak continued. “Komatsu Care is yet
another example of the value-added tools and services that go along with
owning a piece of Komatsu equipment. This is the kind of program that
Komatsu and our distributors offer to continually improve our customers'
experience.”

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