John Deere launches digital self-repair tool

MOLINE, IL. – John Deere launches a new digital tool designed to enhance how equipment owners use, maintain, diagnose, repair, and protect their equipment. Operations Center Pro Service delivers new, industry-leading support capabilities for both connected and non-connected machines across John Deere’s agriculture, turf, construction, and forestry equipment portfolio.

New and enhanced features include the ability to install software when replacing electronic components or controllers, also known as reprogramming. The Operations Center Pro Service enhances the suite of existing digital support tools available to John Deere equipment owners, providing customers with even more control over how they use, maintain, diagnose, repair, and protect their machines. The increased functionality of Operations Center Pro Service also replaces John Deere Customer Service Advisor, which will be phased out over the next year, states John Deere.

The new Operations Center Pro Service delivers digital repair content filtered by year and model number, providing users with additional relevant machine information to help efficiently and accurately troubleshoot, diagnose, and repair their equipment, states John Deere.

The service capabilities of Operations Center Pro Service are available through an annual license. Specific features now brought together in a single customer interface include:

• Machine health insights and diagnostic trouble codes

• PIN-specific machine content, including manuals

• Software reprogramming for John Deere controllers

• Diagnostic Readings

• Diagnostic Recordings

• Interactive diagnostic tests

• Calibrations