JLG promotes four to key positions in aftermarket organization
May 30, 2014 - JLG Industries, Inc. has promoted several company veterans and reorganized critical customer-facing positions in its Ground Support aftermarket organization to help ensure superior service.
Brent Miller was named JLG Industries vice president – aftermarket sales, North America, and will lead sales and distribution efforts across the region. His responsibilities also include key accounts and the development of new channels to market in the region. Miller joined JLG in 2003 and most recently served as district sales manager in the southern central U.S. Miller will report to Chris Mellott, JLG Industries vice president of customer support and aftermarket development – Americas.
Todd Earley has been promoted to JLG Industries director of sales – remarketing, and will also report to Mellott. In this expanded position, Earley will have responsibility for used equipment sales and reconditioning services and manage rental fleet, service and repair, and the service provider network. Earley will oversee branch service managers and customer support representatives in JLG’s Houston, Riverside, Calif., and Bedford, Pa., facilities. Earley joined JLG in 2004 and was district sales manager – aftermarket sales, prior to his recent promotion.
Mike Thomas has been promoted to JLG Industries service manager – North America, reporting to Earley. In his new position, Thomas will expand the JLG Service Provider program and drive revenue streams at the Houston, Riverside, and Bedford facilities. Thomas has held a variety of positions in manufacturing and Ground Support since joining JLG in 2005.
Travis Myers, JLG Industries director, customer support and aftermarket development – North America, will now be responsible for all customer advocate support, the service contact center, and data management for support personnel activity in North America. Myers joined the company in 1996 and has held various roles in the aftermarket organization.
In making the appointments, Tim Morris, JLG Industries senior vice president of sales, market development, and customer support, said, “These changes reflect JLG’s ongoing commitment to provide all customers – not just those who purchase new machines – with the highest level of support through their entire ownership experience.”
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