COMMUNICATION BREAKDOWN: Methods for helping your employees get the message across clearly
By Canadian Rental Service
Your store staff is knowledgeable, hard working and eager to help your customers. You know that - that’s why you employ them. But do your customers know it? In this 30-minute, interactive webinar, 30-year customer service veteran Russ Dantu provides critical tips that will help your staff listen to customers, identify unhappy customers, express themselves clearly, address customers’ needs and make them feel like they just received the best service in the world.
Date: Oct 25
Time: 2:00 pm (EST)
Duration: 30 min + Q&A
Moderator: Patrick Flannery, Canadian Rental Service editor
Presenter: Russ Dantu
Your store staff is knowledgeable, hard working and eager to help your customers. You know that – that’s why you employ them. But do your customers know it? In this 30-minute, interactive webinar, 30-year customer service veteran Russ Dantu provides critical tips that will help your staff listen to customers, identify unhappy customers, express themselves clearly, address customers’ needs and make them feel like they just received the best service in the world.
Registration is FREE.
Brought to you by Point of Rental Software.
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