Additional seminars announced for the Prairie show
By Canadian Rental Association
Features ShowsMar. 7, 2013 -- There are two additional seminars that have been announced for the 2013 Prairie Regional Tradeshow: "Social Media Strategy" with Harley Rivet and "Understanding Customer Service: The Wow Factor" with Marielle Gauthier.
Mar. 7, 2013 — There are two additional seminars that have been announced for the CRA 2013 Prairie Regional Tradeshow: "Social Media Strategy" with Harley Rivet and "Understanding Customer Service: The Wow Factor" with Marielle Gauthier.
"Social Media Strategy" takes place on on Friday, March 15, at 1 to 2 p.m. Join social media marketing
expert Harley Rivet for a seminar that will give participants practical
knowledge, useful tools, and concrete examples regarding social media best
practices. From defining a strategy
to choosing tactics to executing campaigns, this seminar will provide
participants an essential guide for determining the appropriate social media
efforts for their needs. Key take-aways will include:
- How to choose
online tactics and tools most appropriate for your audience - How to maximize
specific social media channels to create engagement - Tools for
maintaining your social media presence without losing your mind.
"Understanding Customer Service: The Wow Factor happens on Friday, March 15 from 2:45 to 4 p.m. Marielle Gauthier, an accredited business communications
specialist and a facilitator for the Saskatchewan Tourism Education Council, delivers an interactive and informal customer service seminar where participants
will discover:
- The difference
between ordinary and outstanding service - The importance
of serving internal customers - How everyone in
a business is connected to the external customer - A tool to
understand the customer’s expectations and - How to create
positive memorable experiences from the customer’s perspective
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