Canadian Rental Association
As we head into summer and activity at our rental operations shifts into high gear the staff and volunteer leaders of the Canadian Rental Association begin to regroup and plan for the upcoming year. With trade show season behind us for another year, we can all begin to look ahead.
According to the American Express Global Customer Service Barometer, customers will tell an average of nine people about good experiences and nearly twice as many (16 people) about poor ones.
I want to start this column by thanking those of you reading this that have made the choice to become members of the Canadian Rental Association. Our association is strong because of members like you who make the choice to join us.
Most of us have an idea where we want to get to. Some even have a generic mission statement that reads something like “XYZ Rentals strives to become the best rental company in our market.” But how many of us have taken the time to think through appropriate measures that will allow us to measure where we are, and how far we have come? Vision statements were all the rage in every business a while back.
Change. If you’re not familiar with that word, I’m sure a quick Google search should give you plenty of funny memes (or inspirational quotes, if that’s your thing), so I won’t bother adding one here.
Jill Holtsman of Hub City Displays and Event Rentals in Saskatoon, Sask., has been elected Region 10 director on the 2018 American Rental Association board. She replaces James Morden of Rentshop in Allliston, Ont., who steps down after serving in the position for three years.
This is my last article for Canadian Rental Service magazine and I am proud to say I kept the tradition of keeping Patrick up all night wondering if I would make the deadline. I would like to thank Patrick for his patience. [Never lost a wink. - ed.] I would like to thank all the members both regular and associate for making this a wonderful ride.
Oct. 19, 2017 - The Ontario Canadian Rental Association made a rare stop in Windsor, Ont., last night to enjoy the hospitality of the Windsor Yacht Club on beautiful Riverside Drive overlooking a spectacular sunset on the Detroit River. About 30 members enjoyed a delicious buffet of salmon and roast beef with mushroom sauce, then listened to Matt Mitchell, an enforcement officer from the Ontario Ministry of Transportation explain regulations for CVOR-licensed and other commercial vehicles.
I had no idea what I was going to write about this month and Patrick was putting the pressure on me. As I thought about it, I realized this message will be much like the rental business – you will not know what is next until you read it and some things you will have heard before.
Spring has finally sprung and it is time to do some clean up and organizing. Snow plows have a tendency to do some damage and leave behind a mess. Check your fences where the snow has been piled and sweep your lots and re-paint lines if needed.
August 15, 2018
CRA Atlantic golf
August 19, 2018
CRA Ontario golf
September 20, 2018
Landscape Ontario Congress
January 8-10, 2019
World of Concrete
January 22-25, 2019