Aug. 8, 2017 - The latest quarterly update to the five-year forecast for equipment rental industry revenues released by the American Rental Association (ARA) continues to call for steady gains through 2021.
I recently spoke for a medical diagnostics company that wanted to train their front line employees in specific customer service practices that could enhance the overall experience for their patients. We narrowed it down to communication, dealing with difficult customers, language barriers and coping mechanisms in stressful situations – all parts of customer service I teach on a regular basis.
Did you see what she wore to work today? What was she thinking? This is a corporation, not a club!” “How does he not know to bring a notebook and a pen to a meeting? Do I have to tell him everything?” “What would make her think it was okay to party with the clients until three in the morning? Does this woman have no understanding of boundaries?” “Did you know his mother called HR to find out when he would be getting a raise? Unbelievable!”
Ahhhhhh summer, it’s finally upon us. The sun, the surf, the sand and that high humidity that our Canadian summers can bring! Love it or hate it, it’s our climate. With those hot, hazy summer days, comes a workplace hazard that often goes overlooked: heat stress.
June 13, 2017 - It only takes a second to fall asleep at the wheel, but driver fatigue begins long before a driver starts to nod off.
Certain cases come along that have the ability to create a shift in the legal landscape in Canada. To be honest, I can’t believe this case isn’t getting more attention.
Let’s think about how you can communicate with your current and potential new customers. Ready?
Two years ago, the Toronto Maple Leafs were a mess. Fans were throwing jerseys on the ice, players were skipping their traditional post-game salute and hockey pundits were looking forward to more years of futility behind big contracts and no salary cap space.
From coast to coast, most provincial and federal legislation requires that employers establish and maintain safety committees. What they are called may differ; Joint Work Site Committees in Alberta, Occupational Health Committees in Saskatchewan, Health and Safety Committees in Newfoundland and Ontario. Regardless of what they are called, they have an important role to play in today’s workplaces.
One of the biggest challenges businesses face today is employee theft. Why does this happen and what can be done to stop it?
Still lots of expert talk about millennials. No seminar program at a large event is complete without sessions telling us how to motivate them, how to retain them, how to find them and how to sell to them. What do they want? What do they like? One pictures a curious crowd of baby boomers peering through the glass at a captive millennial in a zoo, wondering what it eats.
April 3, 2017 - The deadline for having all workers who work at heights on construction sites trained in a Ministry of Labour-approved Working at Heights: Construction program has been extended to October 1, 2017. However, employers must still meet specific requirements in order to qualify for the deadline extension.
Would you get into a vehicle with an impaired driver? I mean seriously impaired, fumbling for the keys, slurred speech, can barely walk kind of impaired. Would you place your children in that car? Of course you wouldn’t. Would that decision change if the driver only had a few drinks? Hopefully not, because we all know that driving under the influence is against the law and we all know there are penalties – in some cases severe, life-altering penalties.
CRA Atlantic Golf
August 19-20, 2017
CRA Manitoba Golf
August 24, 2017
BC Local Golf Tournament
September 15, 2017
CRA Ontario golf tournament
September 19, 2017
ICUEE Demo Expo
October 3-5, 2017