Business Intelligence
I think we can all agree that senior leadership involvement in health and safety is critical when it comes to achieving desired health and safety results, however, in the illustrious words of Noam Chomsky, “People don’t know what they don’t know.” When senior leadership – directors, managers and supervisors (yes, supervisors) – is not well informed of the state of health and safety or the communication network within an organization it becomes more reactive than proactive.
What happens when customers leave and you aren’t sure why? Maybe they were only your customer because of a one-time special project. Maybe they closed their business and therefore don’t need your services.
I’m reading a book called Lost Connections by Johann Hari. It’s about depression and anxiety and explores some reasons why these problems are growing so fast in recent decades, especially in developed countries. Hari discusses a number of interrelated possibilities, but one part in particular caught my eye as being relevant to employers everywhere.
A customer we’ll call “W.R.” came to me as a referral from a business coach I have known for about 10 years. I thanked her and went to work with the new customer. Something seemed a bit strange right from the beginning as he was hesitant to divulge who he had dealt with before, even though he was very unhappy with the results. When I see a red flag, I always investigate.
At the time of this writing the federal budget just dropped and it’s generally good news for the rental industry. The headline item was a shared equity mortgage program for first-time home buyers that could see lower-income buyers get as much as 10 per cent of the value on an interest-free basis.
Mar. 25, 2019 - With tariffs continuing to take a toll on U.S. businesses, farmers, communities, and families across the country, a new report released by IHS Markit outlines the impact of tariffs on the equipment manufacturing industry and the broader U.S. economy.
We’ve all heard it many times before. Those words or lines that employees are told to use on us by their superiors, whether they are in telephone sales or face-to-face. Is this a good thing? Do you find it annoying?
Canadian Rental Service editor Patrick Flannery sat down with SkyJack president Brad Boehler at the ARA Show in Anaheim.
Over the years we see that health and safety changes in one year leads to trending issues the following year. The transition from 2018 to 2019 is no exception. Some of the trends are startling, many of the changes are necessary.
I’ve known from being in business and managing a business for many years that customer attrition happens no matter what we do. There are certain variables we cannot control.
I’d just had a great Saturday afternoon with my family and was beginning to think about supper plans. Then I heard it. We all know the sound and what it means. Yep, the phone was ringing. Somehow (you don’t know how) you know it’s a rental callout before you even unholster your phone and look.
There’s a guy I’d love to hear talk leadership: Bill Belichick, head coach of the NFL’s New England Patriots. I wonder what he charges?
Feb. 13, 2019 - The Ontario government recently announced plans to change the Joint Health and Safety Committee (JHSC) Certification Training program standards.
The world is changing; rental businesses are using data to operate faster and more efficiently than ever before. As time goes on, data will become more and more powerful in the rental industry. To help rental stores better understand how data can create value and drive business growth, Genie invites customers to ask questions and get answers about accessing, utilizing and leverage data during its upcoming “Ask Me Anything” (AMA) event, January 29–February 1, 2019. The event will start with a special announcement on January 29th at 1:00 p.m. ET/10 a.m. PT, streaming on the Genie® Aerial Pros AMA Event page, with the AMA following immediately after. Ahead of this event, Genie encourages customers and key stakeholders to watch a brief video presentation, which can be accessed through the Genie AMA Event Presentation.
The rental industry in all of North America continues to prosper and grow,” notes Greg Hutchinson, who owns Economy Rental Centre in Leamington, Ont. “We are lucky to be involved in such an industry. Many others are not seeing the current and projected growth that we are.”
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February 9-12, 2020

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